Online Privacy Policy

Last updated: July 2024

Please note that all calls with the company may be recorded or monitored for quality assurance and training purposes.

This Online Privacy Policy applies to upgradatech.com, owned and operated by Upgrada, LLC (sometimes referred to as “Company”), and any Company affiliate or subsidiary online interface that links to this Policy, (each, a “Site,” and collectively, the “Sites”). This Policy describes how Upgrada, LLC collects and uses the personal information you provide. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

Agreement to this Policy

By using this Site you consent to this Online Privacy Policy, including your consent to our use and disclosure of information about you in the manner described herein.

This Agreement is subject to a binding arbitration agreement set forth in the Online Terms of Service. As a condition of using this Site, you agree that any disputes pertaining to information presented herein and use of the Site, including matters related to Privacy, shall be resolved through binding arbitration and not in a court. You have the right to opt-out of our agreement to arbitrate.

Collection and Use of Personal Information

We collect the following personal information from you:

  • Contact Information: We collect contact information such as name, email address, mailing address, phone number and anything you may voluntarily provide to us.
  • Log Data: Information that your browser automatically sends whenever you user our website(“log data”). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.
  • Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
  • Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.

We collect this information when you

  • Sign up for our newsletter or email list
  • Contact us with questions or request more information about our products or services
  • Visit or interact with our website and webpages
  • Provide us information in regards to our products or services
  • We use this information to
  • Send you requested product or service information
  • Respond to customer service requests
  • Send you a newsletter
  • Send you marketing communications
  • Send to third parties who may market products or services on our behalf
  • Respond to your questions and concerns

Information Obtained from Third Parties

We may purchase marketing data about our customers from third parties and combine it with the personally identifiable information customers provide us, to offer advertising and products in which we think our customers will be interested.

Information Sharing

We may use and share your financial and credit information with other companies in the Upgrada, LLC family of companies, its affiliates, and business partners to identify and prescreen you for peripheral programs that we believe may benefit you. We may also disclose such information in order to affect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. We may also share your information with service providers that perform business operations for us, companies that act on our behalf to market our services, or others only as permitted or required by law. We may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail. Otherwise, we do not share, transfer, or otherwise disclose your nonpublic personal information to any company or individual unless it is directly related to carrying out the services you have requested of us. You may have the right to opt-out or limiting some sharing of information with third parties.

We reserve the right to disclose your personal information as required by law(e.g., to comply with a subpoena, warrant, court order, or similar legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safetyor the safety of others, investigate fraud, and/or respond to a government request. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

In the event Company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.

Choice/Opt-Out

If you do not want your Nonpublic Personal Information disclosed to affiliated or nonaffiliated third parties, you may “opt out” of those disclosures, meaning that you may tell us not to make those disclosures (other than disclosures that are permitted by law even if you opt out). If you opt out, we will not disclose this information to such third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send to you in connection with servicing your business relationship with us.

To opt out, contact us via telephone or e-mail.

You may opt-out of receiving our newsletter or marketing emails from us by following the unsubscribe instructions included in each newsletter or marketing email or you can contact us at info@upgradatech.com. To opt-out of text/SMS messages, you may type END or STOP at any time or e-mail at info@upgradatech.com.

You may opt-out of receiving offers from Upgrada or third parties working on our behalf. Please visit https://upgradatech.com/optout/

Cookies and Other Tracking Technologies

Cookies

A cookie is a digital file that contains a string of text, storing information. Commonly, web servers which host and maintain websites send cookies to your computer. They are usually stored on your computer via your web browser. The web browser communicates information related to your interactions with the website, back to the web server of the website. This is a common way to drive personalization across internet enabled devices, as the storing of this information allows the website to know what it should know about you based on what you previously looked at or interacted with.

Upgrada and our family of companies, and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Log Files

A log file is a digital file that records interactions between software systems. Log files exist across all internet and IP enabled devices, including the connected mobile, connected TV, and enhanced email tactics described herein. Device type and location using latitude and longitude coordinates can also be stored.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or page views.

We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may share this information with third parties so they may perform analytics or provide marketing services on our behalf. We may record your IP addresses when you place an order through our site in order to detect and prevent fraud. We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests.

Correcting and Updating Your Personal Information

Upon request we will provide you with information about whether we hold any of your personal information. If you wish to request any correction, or deletion, or that we do not sell or share your personal information please contact us at info@upgradatech.com. We will respond to your request within a reasonable timeframe.

Data Retention

We will retain your information for at least as long as is needed to provide you services.

Links to Other Websites

Our site includes links to other websites whose privacy practices may differ from those of upgradatech.com. If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Social Media Widgets

Our website may include Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.

Testimonials

We display personal testimonials of customers from the partners that we work with on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@upgradatech.com

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Accordingly, we employ commercially-reasonable administrative, technical, and physical safeguards to protect such Personal Information from unauthorized access, use, and disclosure. Even with these safeguards, no data transmission over the internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information you transmit to us, you do so at your own risk.

Notice to Nevada Residents

We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing at info@upgradatech.com. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us.

Children's Online Privacy Protection Act (COPPA) Compliance

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. Our website, products, and services are not directed at children under the age of 13. If you are a parent or guardian and believe that we have collected personal information from your child without your consent, please contact us immediately so that we can take appropriate action. For California residents under the age of 18, pursuant to the California Consumer Privacy Act (CCPA), you have the right to request removal of any content or information that you have posted on our website or other online services. To request removal of such content, please contact us using the contact information provided below. If you have any questions about our compliance with COPPA or if you believe that we have collected personal information from a child under the age of 13, please contact us at with our contact information below.

Notice to Users Outside of the United States

This Online Privacy Policy is intended to cover collection of information on our Sites from residents of the United States. If you are visiting our Sites from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Notice.

General Data Protection Regulation (GDPR) Compliance

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR). We are committed to ensuring that your personal data is processed lawfully, fairly, and transparently, and we only collect and process personal data when we have a legal basis to do so. Your Rights under GDPR:
  • Right to access: You have the right to request access to your personal data and to receive a copy of the personal data we hold about you.
  • Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.
  • Right to erasure: You have the right to request that we erase your personal data under certain conditions.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Right to data portability: You have the right to request that we transfer the personal data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to object: You have the right to object to the processing of your personal data under certain conditions.
If you would like to exercise any of these rights, or if you have any questions or concerns about our privacy policy or practices, please contact us using the contact information provided below

Protecting Children’s Privacy Online

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of a majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.

Practices for Contacting You

Upgrada is a service provider that connects users with a wide variety of companies that IF users decide to engage with then users are then under that particular terms and conditions and privacy policy. Our company prides itself on being a compliant provider of quality, and helping users get connected with services that help consumers to take control of their financial lives.

Notification of Privacy Statement Changes

We may update this Policy from time to time as our information practices are modified or changed. If we make changes to the Privacy Notice, we will revise the “Last Updated” date at the top of this Notice. Any changes to this Notice will become effective when we post the revised Notice on the Site. Your use of the Site following these changes means that you accept the revised Notice.

Contact Information

You can contact us by writing or email us at the address below.

Upgrada
PO Box 763
Draper, Utah 84020
info@upgradatech.com

Call Monitoring

Please note that all calls with the company may be recorded or monitored for quality assurance and training purposes.

Please print and retain a copy of this privacy policy for your records.